Returns & Refunds – Napoleon Perdis

I Have Received My Online Order And My Product/S Is Faulty, What Can I Do?

A faulty product is identified as product/s that arrived to the customer damaged, or in a form unfit for its advertised intended use. If a customer receives a faulty product, Napoleon Perdis will p... See more

I Have Changed My Mind And No Longer Require The Item I Purchased Online?

Napoleon Perdis will accept product returns if a customer changes their mind within 5 days following their date of purchase. In order to qualify for a change of mind return, product/s must be unope... See more

Can I Add More Products Or Make Changes To My Online Order?

Once you have confirmed your online order and received your order number you are not able to add or make changes to your order. If you decide to place another order and this order does not qualify ... See more