Shipping

  • When Should I Receive My Order? plus icon minus icon
    • Our goal is to connect you and your Napoleon Perdis products as soon as possible and we always do our best to exceed your expectations. Please see below for the usual delivery time frames to your l... See more
  • How Do I Track My Order? plus icon minus icon
    • Once your order has been carefully packed and shipped, you will receive an email confirming the tracking number and the transport service used to be able to track your parcel online. See more
  • Do Any Products I Order Affect The Delivery Time? plus icon minus icon
    • Yes, certain items considered hazardous materials (HAZMAT) including aerosols and alcohol-based products (e.g. pressurized spray cans, brush cleaner, nail polish etc.) Are required by law to be shi... See more
  • How Much Does Shipping Cost? plus icon minus icon
    • Orders being delivered within Australia that come to a total of $50 or more will receive free shipping. Orders within Australia that do not qualify for free shipping, will be charged a shipping fee... See more
  • Does Napoleon Perdis Ship Internationally? plus icon minus icon
    • Covid-19 Update Unfortunately, due to COVID-19, Napoleon Perdis is unable to deliver to the following countries until further notice: Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Cale... See more